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Breakfast Speakers
Each month at the WBE Breakfast we have an inspirational speaker. Thank you to all of our speakers! Our speaker for September 2009 was:
The Mom & Pop Store, heartfelt stories from the frontlines of American business Some years ago, when author and business speaker Robert Spector was speaking to corporate giants like Pfizer and Dell, he suddenly realized that his own father had somehow become a key element in his lectures. A plain-spoken, hardworking New Jersey butcher, Robert’s dad never read a business book in his life. Yet his customer-centric philosophy, success and longevity as a small business owner had imprinted valuable business lessons in Robert’s mind. These same lessons provided inspiration for some highly-relevant customer service advice for a host of Fortune 500 companies. Several years and many miles later, Robert compiled that hard-won business knowledge in a new book called The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving. In it, Robert chronicles the fundamental role that small business plays in communities across America. After interviewing more than 35 business owners and reflecting on his own time behind the counter in his dad’s butcher shop, Robert’s observations on what makes a Mom and Pop store thrive are both humorous and insightful. Join us on Sept 10th as Robert Spector shares the practical, inspirational and ever relevant business philosophy he learned at his dad’s side and discover the heart and soul of small business through the poignant and powerful stories he gathered from small business owners around the world. Biographical Information for Robert Spector The worst employee in his dad’s butcher shop, as he puts it, Robert Spector landed his first paid writing gig when he was fourteen years old and figured he was finally on to the kind of work he could sink his teeth into. He left Perth Amboy, New Jersey in 1970 and went to New York to try his hand as a comedy writer. That led to many more writing assignments, including stints as a ghostwriter for Dr. Joyce Brothers, a fashion writer for Women’s Wear Daily, and eventually, a full-time career as a business journalist, speaker and author. Robert’s business articles have been published in Wall Street Journal, USA Today, UPI International, NASDAQ Magazine, Customer Service Management and Corporate University Review. He is the bestselling author of twenty-three books, including The Nordstrom Way and Amazon.com: Get Big Fast. His latest, The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving, comes out on Sept.15, 2009. A well-known international speaker, Robert has given keynote presentations and conducted customer service workshops for a vast cross-section of companies and organizations throughout the world. A graduate of Franklin & Marshall College in Lancaster, Pennsylvania, Robert settled in Seattle in 1977 and still lives here with his wife, Marybeth. Web Address: www.robertspector.com |
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